The www.silkcutlino.com website is owned and operated by The Silk Cut Foundation Inc.
Privacy
The Silk Cut Foundation Inc will not distribute personal information it collects from any customer enquiry forms obtained through this website to any third parties without the prior authorisation of that customer.
Copyright
The contents of this website, including the Silk Cut Lino name, logo, text and graphics are the property of The Silk Cut Foundation Inc. No part of this website may be reproduced or otherwise copied without the prior written authorisation of The Silk Cut Foundation Inc.
Links
This website contains links to other third party web sites for informational purposes only. The Silk Cut Foundation Inc is not responsible for the contents of any linked website or any hyperlink contained in a linked website.
Limitations
The Silk Cut Foundation Inc has used all reasonable endeavors to ensure that the information conveyed is correct and current at the time of publication, however The Silk Cut Foundation Inc accepts no responsibility for any error, omission or defect therein.
The Silk Cut Foundation Inc, its employees, agents and contractors exclude all liability from any loss or damage (including indirect, special or consequential loss or damage) arising from the use of, or reliance on any information contained in this Web-Site or any Hotlink, whether or not caused by any negligent act or omission, to the fullest extent permitted by law. If any law prohibits the exclusion of such liability, then the liability of The Silk Cut Foundation Inc will be limited (to the fullest extent permitted by law) to the re-supply of the information.
You acknowledge that the information contained on this Web Site does not form any part or the whole of any offer or agreement for sale, lease or otherwise.
Your Acceptance
Your access to this website is conditional upon the acceptance of and compliance with any terms, conditions and notices specified by The Silk Cut Foundation Inc. Your use of this website confirms your acceptance of these terms. The Silk Cut Foundation Inc reserves the right to change these terms and conditions of use from time to time.
Return Policy
Duroloid will happily assist customers who wish to return or exchange goods purchased from any of our stores or distributors across Australia.
All products for return or exchange must be clearly identifiable.
A) Return / Exchange of Non-Faulty Goods
With A Receipt
• We can provide a refund
• All returned goods must be unused, in original packaging and in saleable condition
• Receipts must be valid and intact
All refunds will be provided back in the original tender. Cheques and debit cards will be refunded as cash and credit card refunds must be processed back onto the original credit card
Note: The original credit card must be present to gain a refund.
Without A Receipt
• We can provide an Exchange Voucher or an exchange for ‘like’ goods.
• All goods for exchange must be unused, in original packaging and in saleable condition
• Positive identification will be required.
Trade Account Returns / Exchanges
If you are an Account customer and presenting goods for return or exchange, a copy of the original invoice must be presented in-store along with the goods to arrange an Account Credit.
Exceptions
Unfortunately we cannot offer a refund or exchange on the following items:
• Custom made products
• Any product/s specifically cut to size at your request
B) Return / Exchange of Faulty Goods
Faulty or Damaged Goods Under Warranties
If the goods are being returned because they fail to comply with legal or manufacturer’s warranties, we will be able to advise you in regard to availability of a refund, exchange, repair agents or replacement of like product.
Shipping
All orders will be sent via Australia Post. Please allow up to 5 working days for your order to arrive. International orders will be sent via Australia post Air Mail and Australia Post's international partners will complete the delivery. Please allow 10 working days for your order to arrive. |
